· Lead and manage a team of Last Mile - FCL Logistics specialists, providing guidance, support, and coaching as needed
· Monitor daily operations handled by the team to ensure timely and accurate deliveries and closure of daily FCL shipments.
· Handling and resolving escalation of team members on a daily basis.
· Manage scheduling and routing of FCL shipments of team members to maximize efficiency and minimize costs.
· Collaborate with cross-functional teams to develop and implement new logistics solutions for FCL shipments.
· Ensure compliance with all safety and quality standards.
· Maintain accurate records of all FCL shipments.
· Adherence to the process defined for the last mile
· Lead and manage a team of Booking Desk specialists, providing guidance, support, and coaching as needed.
· Manage and oversee the booking process for shipments, ensuring that all bookings are made in a timely and accurate manner.
· Develop and maintain strong relationships with carriers and vendors to ensure timely and efficient delivery of FCL shipments.
· Coordinate with carriers and vendors to ensure booking confirmation within TAT.
· Monitor daily shipments of team members and ensure closure of daily shipments.
· Handling and resolving escalation of team members on a daily basis.
· Manage scheduling and routing of shipments to maximize efficiency and minimize costs.
· Collaborate with cross-functional teams to develop and implement new logistics solutions.
· Ensure compliance with all safety and quality standards.
· Maintain accurate records of all bookings and shipments.
· Adherence to the process defined for the last mile