Cogoport is a multinational company headquartered in Singapore and has offices in India, China, Thailand, Vietnam, Indonesia, and Netherlands. Cogoport is an Indian unicorn, privately owned and backed by the world's most respected and renowned venture capitalists: Accel Partners and Tiger Global. Cogoport is currently in hypergrowth mode and has been named an Asia-Pacific High- Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. Cogoport has more than 500 employees across 10 offices in India.
For all companies participating in international trade, including SMEs, MNCs, and trade solution providers, Cogoport is forging a new category called global trade platform that integrates solutions across a company’s trade journey, including but not limited to advisory, forwarding, and financing, to offer a seamless trading experience, allowing companies to fully participate in global trade and focus on what they do best. At Cogoport, we believe in simplifying the complex to increase efficiency and maximize trade opportunities. We are solving the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually.
Cogoport Leadership
https://www.cogoport.com/en-IN/company/leadership
Culture at Cogoport
At Cogoport, we are proud to champion the power of diversity and inclusion in the realm of leadership. Cogoport has performance-driven culture, diversity and inclusion are a byproduct, which we are truly proud of. We believe that true progress and great performance stem from a diverse and inclusive environment where each person feels free to voice their opinion and be at ease with who they are.
With a firm commitment to equality, we foster a culture that embraces diversity in all its forms. We recognize that diverse perspectives and experiences drive innovation and foster better decision-making. By empowering women to take charge, we are building a workplace where everyone thrives and succeeds. Together, let's build a future where diversity is the norm, and inclusive leadership is the key to unlocking limitless possibilities.
We are looking for someone who will successfully manage the Outbound FCL and LCL shipments for Cogoport’s Customers from India. We are looking for individuals who possess the relevant trade knowledge and expertise in order to complete the documentation, resolve key issues with our suppliers and deliver a stellar customer experience.
Responsibilities:
-Shipment Execution: Managing shipments (or bookings) as per individual customers' SOPs and managing the shipment related documentation from the customer’s side. Managing all the documentation with the customer during the course of the FCL shipments such as Booking Notes, Shipping instructions, Draft Bill of Lading, Bill of Lading etc.
-Coordination with Customer’s appoint agents such as CHAs and transporters to ensure timely container pickups, gate-in and related documentation.
-Customer Retention and Customer Experience: Maintain frequent contact with the customers and ensure the retention of customers through best in the industry operational practices. Ensure the delivery of best experience to our Customers.
-Issue Resolution and Escalations: Work collaboratively with external and internal customers, resolving issues that may arise, providing proactive solutions and updates to the customers. It is vital to have a detailed understanding of the stakeholders involved so that issues can be raised as per the escalation SOPs.
-Billing and Finance: Coordinate with the Accounts team for invoice payment and matters related to recovery of outstanding from clients.
-Customer Satisfaction Score: Capture the Customer Satisfaction Score at the end of each shipment and act as the voice of the customer in case the changes are needed in the product, processes or practices.
-Educational Background: Any graduate degree/ post graduate degree (Diploma in Logistics or any related discipline would be an advantage)
-Work Experience: At least 3 years of Documentation/Customer Service experience in freight forwarding or international FCL logistics is mandatory.
-Knowledge and certifications: Prior understanding of logistics, freight or supply chain industries and their capabilities is compulsory.
*Courier/Retail/Part-load/Warehousing experience will not be considered relevant for this role
-Skill-set: Excellent eye for details, stakeholder management. Strong communications and interpersonal skills, Process-orientation and business acumen
Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.